Authors
Korovkina N.
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Degree
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Associate Professor, National Research University Higher School of Economics (HSE) |
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E-mail
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nkorovkina@hse.ru |
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Location
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Moscow |
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Articles
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ITSM approach application in IT infrastructure management of a network of multifunctional complexes of roadside serviceThe goal of this article is to investigate an approach to the organization of IT infrastructure management
for a network of multifunctional complexes of roadside service on the basis of IT Service Management
(ITSM) best practices. IT Service Management refers to the implementation and management
of quality information technology services. The network of multifunctional roadside complexes
has a very complex IT infrastructure consisting of a large number of different components. Moreover,
the company is planning to actively use IT outsourcing. Business continuity significantly depends on
the quality of provided IT services, the availability and reliability of IT infrastructure.
Firstly, the problems that the network of multifunctional complexes of roadside service faces due
to the lack of proper IT infrastructure management and maintenance are identified. Then a system
of management processes is developed using ITSM best practices and in compliance with the business
goals and the role of IT in the network of multifunctional complexes of roadside service. A combination
of several methodologies and techniques was used: COBIT 5 framework for information
technology management and governance, The Information Technology Infrastructure Library (ITIL
v. 3) — a set of practices for IT service management, and the first international standard for IT service
management — ISO/IEC 20 000.
The capability of the proposed solution to address the identified problems and to mitigate risk is
justified.
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Research of interactive learning influence on students soft skills development
The article highlights the importance of personnel training for digital economy. A list of the most
demanded soft skills necessary for future jobs in industrial sector has been formed according to the
results of foreign and Russian research. The list includes complex problem-solving, social, process
and systems skills, and cognitive abilities. The research conducted by the authors is focused on the
soft skills formation and development, which is relevant both for employers and universities which
train specialists. For training of the skills mentioned above such interactive forms of learning as case
study, round table and computer business simulator are suggested. The article studies the experience
of practical usage of each of these forms in the discipline of «Business Informatics» in bachelor’s and
master’s degrees programs, gives some examples and specifics of application. By modeling the processes
of interactive classes, the link has been established between the activities performed by students
and certain skills formation. The specification of interactive activities has made it possible to
work out a differentiated approach for formation of soft skills of the future and recommend such interactive
forms of training students for their further development. In this case soft skills are formed
in line with acquisition by students of competences stipulated by the educational standards of higher
professional education.
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